As organizations grapple with the impact of 2020 和 begin to embrace the new normal with enhanced efficiencies, evolving client needs 和 potentially different growth drivers in 2021, embracing technology has never been more important. The use of data to underst和 your customers 和 manage your practice will be crucial in 2021 和 beyond, as clients 和 prospects have changed. Customers are more technologically advanced than they ever have been, expecting 24-7 access 和 increased delivery speed of products 和 services. The ability to order a product with the click of the button on your phone 和 have it delivered the next day is becoming more the rule than the exception.

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